ÇÑ×ÓÉçÇø is required to provide all current and prospective out-of-state students with the contact information of the state agency that handles complaints against institutions of higher education within that state. Enrolled students are encouraged to utilize ÇÑ×ÓÉçÇø’s internal complaint and review policies. Students enrolled in online programs who have complaints, grievances, or concerns regarding courses taken at ÇÑ×ÓÉçÇø should are encouraged to utilize ÇÑ×ÓÉçÇø’s internal complaint and review policies. Students should first seek to resolve their complaints through informal discussion. This is the same process for all students enrolled at ÇÑ×ÓÉçÇø.
Complaint Process for Current Residents of Kentucky
The Council on Postsecondary Education (CPE) is the agency in Kentucky that handles complaints about the ÇÑ×ÓÉçÇø and has the ability to act on those complaints from students residing in Kentucky. Students should attempt to resolve the complaint through the established protocol at ÇÑ×ÓÉçÇø before contacting CPE.
Kentucky Council on Postsecondary Education
1024 Capital Center Dr. #320
Frankfort, KY 40601-7512
Telephone: (502) 573-1555
Fax: (502) 573-1535
Email: cpeconsumercomplaint@ky.gov
Complaint Process for Out-of-State Students Residing in SARA States
As the designated portal agency under SARA, the Council on Postsecondary Education (CPE) is the agency that handles complaints about ÇÑ×ÓÉçÇø and has the ability to act on those complaints from students enrolled in online programs residing in . Though the final resolution of complaints will be through the CPE, the student’s home state portal agency may also work with the CPE to resolve the complaint. To view a list of SARA portal agencies, please view the .
Students who live in a state that has joined SARA () should follow the procedures listed here to initiate complaints pursuant to SARA policy.
Notice Regarding State Authorization
ÇÑ×ÓÉçÇø recognizes that states have the authority to regulate colleges and universities offering education within that state’s boundaries, which includes regulation of distance learning and online education. ÇÑ×ÓÉçÇø is making good faith efforts to comply with the regulations in states where it serves students.Out-of-state students are advised to check with their post-secondary governing board with specific questions about ÇÑ×ÓÉçÇø’s authority to provide specific degree programs. Out-of-state students considering programs that require subsequent licensure by the state of residence (i.e. nursing or education) may also check with the state licensure office.Click here for state-specific information:
